Terms of service

Welcome to Masaat London! These Terms of Service govern your use of our website and services. By accessing or using our website, you agree to be bound by these terms and conditions. Please read them carefully before using our website.

Terms & Conditions

Terms and conditions for the supply of goods through the Masaat London online store (masaatlondon.co.uk). These Terms and Conditions shall apply to all contracts entered into by Masaat London (“Masaat London”, “we”, “our”, or “us”). By placing your order with us you are accepting these Terms and Conditions. Where you do not accept these Terms and Conditions in full, you do not have permission to access the contents of this website and should cease using it immediately.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms & Conditions”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms & Conditions. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. Our store is hosted on Shopify. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Masaat London is a UK-based jewellery brand specialising in solid gold jewellery using recycled gold and ethically sourced gemstones. Our registered business address is 43 Egmont Street, Salford, M6 7FJ

  • All products listed on our website are subject to availability.

  • Orders are confirmed only once payment has been successfully processed and you receive an order confirmation email.

  • We reserve the right to refuse or cancel any order for any reason, including stock errors, pricing issues, or suspected fraud.
  • We strive to ensure that all descriptions, images, and prices are accurate. However, slight variations may occur as some pieces are handmade or crafted from natural stones.

  • All metal used is solid gold (not plated), and gemstone information (e.g., GIA certification) is provided where applicable.
  • We offer next-day delivery within the UK for all in-stock items ordered before 1pm.

  • Delivery times are estimates and may vary due to external factors. We are not liable for delays caused by couriers or customs

  • International shipping is available and subject to additional charges.
  • We accept returns on unworn, non-custom jewellery within 14 days of delivery. You must notify us via email before returning an item.

  • Bespoke and engraved items are non-refundable unless faulty.

  • Return shipping costs are the responsibility of the customer unless the item is defective.

  • Refunds will be processed within 5–10 business days of receiving the return.
  • Bespoke pieces are made-to-order and typically take 4-5 weeks.

  • A 20% deposit is required to begin production.

  • Once design approval is given and production begins, bespoke orders cannot be cancelled or altered.

  • Bespoke pieces are not eligible for return or exchange.
  • All Masaat London jewellery is covered by a 12-month warranty against manufacturing defects.

  • This does not cover general wear and tear, misuse, accidental damage, or tarnishing due to chemical exposure.

  • We offer paid repair services outside the warranty period. Please contact us for a quote.
  • All prices are listed in GBP and include applicable UK VAT.

  • We accept payment via major credit/debit cards, PayPal, and other methods as displayed at checkout.

All content on this website, including logos, images, designs, and text, is the property of Masaat London and may not be used or reproduced without our written permission

Your privacy matters to us. Please refer to our Privacy Policy for details on how your personal data is collected, used, and stored

Masaat London shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products or website.

These terms are governed by and construed in accordance with the laws of England and Wales, and you agree to submit to the exclusive jurisdiction of its courts.

If you have any questions about these Terms & Conditions, please contact us at: sales@masaat.co.uk