Question 1

What is IGI certification?

Accepted Answer

The International Gemological Institute (IGI) is a leading independent laboratory that evaluates and grades diamonds. An IGI certificate guarantees the authenticity, quality, and specific characteristics (cut, colour, clarity, and carat) of our lab-grown diamonds, giving you complete confidence in your purchase.

Question 2

Why choose lab-grown diamonds?

Accepted Answer

Lab-grown diamonds are physically, chemically, and optically identical to natural diamonds. They offer exceptional value and beauty while being created in highly controlled environments, making them a brilliant choice for modern fine jewellery.

Question 3

Do you offer a warranty?

Accepted Answer

Yes. We stand behind our craftsmanship with a complimentary lifetime warranty on all pieces.

Question 4

How long does delivery take?

Accepted Answer

• Ready-to-ship pieces are dispatched within 24 hours
• Bespoke creations are typically delivered within 3–4 weeks

Question 5

Do you offer a warranty?

Accepted Answer

Yes. All Masaat London pieces are covered by a complimentary lifetime warranty.

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